Warranty and Refunds
Last revised 15 October 2026
The window
Each listing prints its own warranty window, counted from delivery. Sign in to every Apple ID inside it. Signing in never voids the warranty.
Faults we fix
- The delivered password, answers or code link do not get you into the account.
- Apple reports the account as locked or disabled, or asks for a check the delivery does not let you pass.
- The country, age band, sign-in method or iCloud status differs from the listing.
- An order was paid and not delivered, or charged twice.
How to report
Before the window closes, open a ticket from your order page, say which account is affected and attach a screenshot of what Apple shows.
What happens next
A faulty account is replaced with one from the same listing. If that listing has sold out, or nothing was delivered, the order is refunded; a duplicate charge is refunded in full.
Exclusions
- A ban caused by bulk or automated activity, such as scripted sign-ins or mass purchases.
- Purchases, subscriptions or balances on the account.
- Tickets opened after the window, and orders under a chargeback.